Refund and Return

Last Updated: [2024.05.01]

At Morealm, we are committed to ensuring your complete satisfaction with our VR prescription lenses and accessories. If you are not entirely satisfied with your purchase, we offer the following refund and return policy.

1. Return Conditions

Consumers have the right to return products within 14 days of receipt without any reason, in accordance with the EU Consumer Rights Directive. Returned products must meet the following conditions:

• The product is unused and in its original condition.
• The product packaging is intact and unopened.
• All accessories, manuals, and packaging materials are included.

Custom-made products (e.g., VR prescription lenses customized to consumer specifications) are excluded unless there is a quality issue.

2. Refund Process

To initiate a return, please follow these steps:

• Contact our customer service team, providing your order number and the reason for the return.
• We will provide the return address and necessary return instructions.
• Please securely package the product and provide appropriate shipping and insurance.
• Once we receive and inspect your return, we will process your refund via the original payment method.

Please note that unless the product is defective or not as described, you may be responsible for the return shipping costs.

3. Refund Time

Refunds will be processed within 14 business days after we receive and confirm that the returned product meets the return conditions. The time for the refund to appear in your account may vary depending on your bank’s policies.

4. Exchanges

If you wish to exchange a product, please follow the return process and indicate your exchange request when contacting customer service. Exchanges will be processed based on stock availability.

5. Contact Information

For any questions regarding our refund and return policy, please contact us through:

• Email: [support@morealm.com]

We will do our best to ensure you are satisfied with our services and products.